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Parent Contract

This document details the agreement between Children First and the parent(s) or carer(s) of a child. The contract must be agreed and signed prior to any nursery place commencing.

You can download the contract to sign here (PDF)

Hours of Operation

Monday to Friday 7:30am – 6:30pm (Buckhurst Hill Nurseries)

Monday to Friday 8:00am – 6:00pm (Hackney Branch)

The Nursery is closed on all public holidays, and for approximately one working week during Christmas and New Year this closure varies from year to year.  It enables staff to have a break and may include a training day. Full details of the Christmas break will be published during the summer of every year.

Enrolment

In order for your child to start at the nursery you must provide

  • Signed fully completed enrolment form
  • Photographs of all authorised collectors
  • Birth Certificate
  • Child’s Red Book

Nursery Fees

Fees include specialist teacher sessions, healthy snacks, meals and drinks served during every session. Fees are calculated monthly and are payable in advance on 24th of the month by standing order or bank transfer. Fees are payable in all cases of non-attendance, Bank Holidays and during our annual closure. The annual fee increase occurs on the 1st of April each year. In cases of overdue fees the Nursery shall be entitled to charge interest and compensation at the rates prevailing from time to time under the Late Payment of Commercial Debts (Interest) Act on any sum, as well as before or after any judgement, not paid by the parent by the due date. The Nursery shall be entitled to charge the parent all and any reasonable costs incurred by the Nursery, whether administrative, collection or legal, in recovering, or attempting to recover, any payment due, by 24th of the month. In respect of collection costs it is agreed by us that the 10% of sum outstanding shall constitute a reasonable cost. It is also agreed that this shall be the agreed liquidated damages in respect of collection costs. The exchanging of sessions is not permitted. Children can attend extra sessions by prior arrangement with the management team if ratios permit, daily rates apply. Any overpayments / deposit refunds will be refunded on or around the last day of the month, once parent’s bank details have been submitted to nursery office. 

Attendance Before or After Booked Sessions.

The nursery has insurance and Ofsted registration between 8a.m. and 6p.m. at Independent Place Nursery and between 7.30 a.m.  and 6:30p.m. at both Queens Nurseries. It is highly recommended that you arrive 10 minutes before closure to ensure a full Handover. Late arrival usually means that Handovers are not possible. Children First staff are paid for Nursery opening hours. If you are running early or late or early it is essential you contact the nursery as soon possible to ensure that the team can accommodate your child. The late collection or early drop off charge is £5 per 5 minutes or part thereof. This covers the cost of keeping members of staff on duty. Time is always rounded up to the next five minutes. Persistent late collection or early drop off by parents/carers will automatically result in permanent change of session, any charges will be made accordingly. The Nursery fees for early drop off or late collection, beyond booked sessions, will be added to invoices. The Nursery reserves the right to change fees and/or withdraw sessions for families whose children persistently attend before or after booked sessions. If you need to extend your child’s attendance this must be done at least 36 hours in advance by booking and confirmation by the Manager. 

Collection Policy

Children’s safety and protection are paramount and central to the care we provide. The Nursery has a great responsibility for children’s security. We will need to have full details of any person that may collect your child on one of our authorised collector’s forms. We will not let your child leave our care unless we have prior authorisation from you. If you know that someone else will be collecting your child you must inform us giving us their details and a password system will also be used. If there is any doubt we will contact you to confirm and will not release your child until we are confident that the collector is bona fide.

Termination of Contract

Should you wish to terminate your child’s place with us, you should do so in writing providing us with a minimum of one months’ notice. Fees are payable even if your child does not attend the Nursery during this period.

This contract may be terminated by Children First with immediate effect if any of the following apply:

  • Verbal or physical abuse, threatening or inappropriate behaviour against any of the Children First staff. Racist, sexist or other seriously inappropriate comments
  • Failure to adhere to our fee policy
  • Failure to adhere to our nursery policies

Child Sickness Policy

Children who are unwell are not able to benefit from the Nursery environment. It is in their best interests to be in the care of their parents and in the interests of other children not to risk infection from an unwell child. Parents/Carers agree that a child who is ill with a fever, infection, diarrhoea, sickness, communicable disease or any other type of illness that may be passed onto others, with the exception of the common cold, will be kept at home to protect the well-being of the staff and the other children in our care. If your child has been prescribed antibiotics they must be kept at home and have completed at least 48 hours of medication before returning to nursery. Children who have had sickness and/or diarrhoea will need to remain at home until 48 hours after a normal stool and/or sickness ceases. Please see the national guidance on exclusions / infection control displayed on your parents’ notice board. If your child becomes ill or has an accident (that needs medical attention) at the nursery, you will be contacted and asked to collect your child. You will provide and keep up to date details of your home, workplace and mobile telephone numbers together with details of any other person (such as a grandparent) to be contacted in the event of an emergency.

Personal Property and Belongings

The nursery cannot be held responsible for any loss or damage to any parents, carer’s or child’s property or belongings. Every reasonable effort will be made by the nursery staff to ensure that property or belongings of any parent, carer or child are not damaged. Please ensure that your child’s clothing is labelled and we suggest that all toys, books and equipment are left at home.

Holidays and other Absences

Fees for attendance do not change if your child is absent for any reason. Please inform us in advance of holidays. 

Buggy Storage

We provide a buggy store at each Nursery. There is enough space for buggy storage without using our precious outdoor play spaces. Parents must provide a small collapsible ‘umbrella’ type buggy if they want to use the Nursery buggy storage. Parents are required to fold their buggies when storing.

Security and Safeguarding

We ask all parents and carers NOT to let anyone else into the nursery when you arrive or leave. If you are approached at the gate please just say, “I have not seen you before, I will get a member of staff for you”. The use of mobile phones whilst on the nursery premises is strictly prohibited. In case of emergency please speak to a member of staff who will show you into the office where you will be able to make/receive a call. Parents must inform us if their child is going to be absent from nursery, due to the new Government legislation surrounding the Prevent Duty 2015 and The Serious Crime Act 2015. This ensures every child in our care is Safeguarded from harm. Every attempt will be made to contact you, if you have not contacted us first we will contact you by phone, then e mail, then letter. If no response is received within 10 days we will contact the Children’s Social Care Team for advice. 

Nursery Photos

Your child/children will have their photo taken daily whilst in attendance at Children First. The majority of the time they will be used for developmental evidence for their personal learning journey, however there will be times when your child’s photo will be taken in group situations when they are not the main subject and so will be part of another child’s development profile. The nursery also takes photos for monthly newsletter purposes and promotional material; we will not use any photos on our website or in the local newspaper without prior permission being sought. During children’s concerts and graduations parents may be given the opportunity to film the event; permission for this will be sought at the event from all parents/carers present.

Agreement between Parent/Carer and Children First

The nursery has highest expectations for education and care of the children and it follows that parents must adhere at all times to our parent partnership policy. Should this be breached it is considered a breach of contract by the parent and will lead to immediate termination of the child or children’s place at Nursery. The prospectus terms and conditions shall not be construed as containing any misrepresentations under The Misrepresentation Act of 1969. All statements in the prospectus, our policies and website are intended to be statements of opinion made in good faith and believed to be true, but must not be regarded as representations on the basis of which children are entered for the Nursery. By signing this you are agreeing to all of the terms and conditions as detailed in this contract and our nursery policies. We reserve the right to update or amend this contract, policies and procedures and also nursery opening times without notice, should this be required to facilitate the safe healthy and effective running of the nursery.

You can download the contract to sign here (PDF)

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